Troubleshooting

1. Cannot connect

Q: Why I cannot connect to iPhone / Android phone?
A: iPhone requires iOS 14.5+. Android requires Google Find Hub supported devices. Turn ON Bluetooth/Enable Network/Enable location Services， Keep device within 10 centimeters during pairing.

For Apple IOS devices:

1. Essential Device Settings:

Before pairing, ensure your iPhone or iPad is configured correctly

* Update iOS/iPadOS: Ensure your device is on the latest software version.

*Bluetooth & Location: Go to Settings > Bluetooth and turn it on. Then go to Settings > Pivacy & Security > Location Services and make sure it is enabled

*Find My Access: In the Location Services menu, scroll down to Find My and ensure access is granted (e.g., set to While Using the App and Precise Location).

*iCloud Keychain: Go to Settings > [Your Name] > iCloud > Passwords & Keychain and

toggle it on

2. Battery & Hardware Check

Reset the Battery: Following the user manual to open the battery cover,place the battery in (positive + side up) and press down until you hear a sound Replace if Necessary: If it makes no sound, the battery may be dead and require a replacement.

3. Previous Apple ID Association

Each Tag can only be linked to one Apple Account at a time.If the Tag was previously used by someone else, they must remove it from their Find My account first

If they are out of Bluetooth range, you will need to manually reset the Tag before you can pair it.

Tips:

Please follow up the user manual to Connect the Tag.

Please follow up the user manual to Manually Reset the Tag.

If you are connecting several Tags to your phone,please turn on and connect one by one,don’t turn on many devices at the same time.

Since our Tags are working same as Apple AirTag,If you are meeting other connection issues,please try to search”Troubleshooting AirTag Connection Issues”

For Android devices:

1. Check Phone Settings Verify System Requirements:

Make sure your phone is running Android 9.0 or later and is connected to a stable internet network.Turn on Location & Bluetooth: Both must be enabled on your Android phone.

Check "Find Hub" App: Open your Google Find Hub app to ensure location tracking services are successfully enabled

2. Update Google Play Services

Updated software often prevents the Fast Pair connection.

Open your phone's Settings.Tap the search bar and type Google Play services.Go to App

details > Update

3. Battery & Hardware Check

If you are having issue connecting your Tag to android devices, check the solution below:

Q:I do not see the pop up on my appear on my phone after I removed the plastic separator from the tag

A: Check under Connected Devices settings or Google -> Devices & sharing -> Devices , to see if “Tag” is listed.

If it appears, tap on “ tag” to trigger the pop up/pairing process.

Q:I tap “connect” on the pop up screen but I get an error message “unable to connect”

A: Make sure your device is connected to the network and try again.

Q:I see the pop up appear on my phone but it went away before I could take action

If the tag is not paired, it will broadcast its availability at regular intervals and you should see the pop up appear after a few seconds.

If it does not reappear within 5 minutes, then press the button on your tag to power it off then power on the broadcast again.

After you press the button and do not see the pop-up, check under Connected Devices settings or learn by below google Support link:

https://support.google.com/android/answer/9417604

Tap on the Tag to trigger the pop up/pairing process.

Tips:

Each Tag can only be linked to one Google Account at a time.If the Tag was previously used by someone else, they must remove it from their Find Hub account first.

If they are out of Bluetooth range, you will need to manually reset the Tag before you can pair it.

Please follow up the user manual to Manually Reset the Tag .

If you are connecting several Tags to your phone,please turn on and connect one by one,don’t turn on many devices at the same time.

Since our Tags are working same as Moto Tag, If you are meeting other connection issues,please try to search”Troubleshooting Moto Tag Connection Issues”

2. Connection unstable

Q: Why Bluetooth keeps disconnecting?
A: Caused by interference, Bad Apple/Google Find my Network or distance.

Since our Tag works with Apple Find My/Google Find Hub network,sometime the network is not stable or being interfered ,please try to move to a new place or try it later.

3. Inaccurate location /Location not updating

Q: Why location is not accurate/refreshing/Limited range?
A: Our Tag is NOT GPS tracking. It relies on Apple/Google network devices nearby.

Why it happens:
Tag is out of blue tooth range

Few nearby devices

Nearby devices’ blue tooth or network is off .

This is not a product fault.

It depends on the public network and Apple/Google Server processing speed

4. Compatibility issue

Q: Why it doesn’t work with my phone?
A: Apple Find My works on iOS only. Google Find Hub works on supported Android devices only.

5. Battery issue

Q: Why battery drains fast?
A: Battery can last approx 12 months normally,but Signal strength /play sound affects battery usage.

Please Replace battery if necessary.

6. More Questions
Please drop us a email by wembley@hauibela.net if you have questions,Our team will get you back soon.